Questions and Answers
Welcome to tandyleatherfactory.com! We are pleased that you have visited our web site and hope you enjoy your visit. We want you to be an informed consumer and, therefore, we have listed helpful information and policies on this web site.
Do you have questions regarding the status of an order you've placed at tandyleatherfactory.com?
To provide the quickest, most accurate service, all orders placed at tandyleatherfactory.com are filled and shipped by experienced personnel at one of our store locations. Please contact the store listed on your order confirmation if you have questions regarding the status of your tandyleatherfactory.com order.
Where can I find the closest Tandy Leather Factory store?
In December of 2001, Tandy Leather Factory announced it would begin re-establishing a nationwide chain of company owned stores. Offering the convenience of local shopping or mail order, our stores are fully stocked and managed by experienced leathercraft professionals ready to give you outstanding service and leathercrafting advice. Ask about their leathercraft classes! To find the nearest Tandy Leather Factory store, click here.
The quickest way to be informed about new store openings is to become a subscriber to Tand-E-mail. It's how we let you know about new Hot Specials and important news about your favorite leathercraft company. Subscribe by e-mail or leave the "Please exclude me from promotional emails" box unchecked on the checkout page when placing an online order. If you are not placing an order at this time, you may subscribe to Tand-E-mail by clicking here.
Do you have questions about our products?
Questions about our products can best be answered by contacting the Tandy Leather Factory store nearest you. Our experienced store managers and sales associates are ready to answer all your leathercrafting questions. To find the nearest Tandy Leather store, click here.
Method of Payment for Internet Orders
within the
On internet orders, Tandy Leather Factory accepts credit card payments using Discover, Visa, MasterCard and American Express. If you wish to pay by a different method, please call the Tandy Leather Factory store nearest you to place an order or to inquire about alternate payment methods.
Prices shown on tandyleatherfactory.com are in U.S.
dollars. Order amounts in your shopping cart and shipping costs are estimates only.
We will be happy to accept your international order. You are responsible for
any customs, duties or taxes imposed by your country.
Canada:
Orders from Canada will be processed through the closest Canadian store location. Once your order is filled, adjustments will be made to reflect the Canadian pricing and the cost of shipping and handling your order.
Europe and Surrounding Countries:
We encourage you to use our United Kingdom website (www.tandyleatherfactory.co.uk). All orders from Europe and surrounding countries will be processed through our United Kingdom location regardless of whether you order from tandyleatherfactory.com or www.tandyleatherfactory.co.uk. It will be invoiced in GB Pounds. Once your order is filled, adjustments will be made to reflect the United Kingdom pricing and the cost of shipping and handling your order.
All Other International Countries:
Orders from all other international countries will be processed through our Fort Worth location and invoiced in US dollars. Once your order is filled, adjustments will be made to reflect the cost of shipping and handling your order.
We ship international orders via Federal Express, UPS or Postal. Actual shipping charges plus a processing charge apply.
Please note, certain products such as, but not limited to, kangaroo, elk,
python, and products that are indicated ORM-D cannot be sent to International
customers. Contact our Customer Service Representatives for additional
information.
Please provide all information requested in the order form. Order information is provided to us through a secure, encrypted transmission. We need your phone number and e-mail address to contact you if there is a problem with your order. When placing an order, you warrant that all information submitted by you is true and correct, that you are at least 18 years of age and that you possess the legal authority to enter into your purchase agreement and to use this web site in accordance with these terms. You agree to be financially responsible for your purchases through the web site. Verification of your information may be required prior to the acceptance of any order.
If I place an order via the Internet, how will I know if my order was processed?
A confirmation email will be sent to you within minutes of placing your order. This confirmation will detail your order and provide contact information for the local store that will ship your order.
How long will it take to process my order?
Most orders are shipped from one of our store locations
(usually the closest to the delivery address) within 24-36 hours. Delivery of
your order to you will depend on where the order was shipped from and the
delivery address. Our goal is to provide the most accurate and most reliable
service possible. Orders are shipped via the UPS Ground or United States Postal
Service (USPS) Priority Mail unless an alternate method is requested or there
are ORM-D materials included in your order. If your order includes ORM-D products,
by law, we are required to ship them by ground. Please allow an additional 5 to
7 days for delivery of these items. We offer expedited shipping on orders
placed on weekdays by phone before
Tandy Leather Factory intends to stock every item presented on tandyleatherfactory.com. Exceptions to this will be items in our Bargain Bin. Otherwise, we will always attempt to ship your order complete. However, situations occur where an item may be out of stock. In those situations, we will ship what we have in stock and request that you re-order the out of stock item at a later time. We apologize for any inconvenience this may cause.
Any credits left on your account can be used toward a future order or, at your request we will issue a credit to your credit card account.
You may cancel your order at any time prior to shipment. Tandy Leather Factory reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Please contact the store listed on your order confirmation for cancellation details.
Transmissions from the checkout pages are secured through an encryption technology. Encryption technology scrambles your message through a code to protect your information during transmissions. Please see our Privacy Statement for more information.
Tandy Leather Factory currently only charges sales tax,
at the applicable rate, on sales orders delivered within the States of Alabama,
Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho,
Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan,
Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, New York, North
Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah,
Virginia, Washington and Wisconsin. Tandy Leather Factory complies with all
laws in regard to sales tax. We reserve the right to charge sales tax in other
states should we add additional stores or the current laws and regulations
change.
The estimated shipping/handling rates shown below, and in your shopping cart, are based on the merchandise total of your order. We use estimates because it is not possible for us to know the exact shipping charge for your order until we know the total weight of your order, number of boxes needed to ship your order, and your address. Once your order has been filled, we charge the published shipping rate, plus a handling charge of $3. The handling charge is based on the materials used to pack your order properly to ensure it arrives at its destination undamaged. For many of our customers, the actual shipping/handling charge is less than the estimate. However, because we also ship oversized and liquid products, the actual shipping/handling may be more in some cases. We will notify you before shipping your order if the actual shipping/handling turns out to be substantially more than the estimate.
The receipt, enclosed with your order, will show the actual shipping/handling that was charged to your credit card.
Estimated Shipping & Handling Charges for USA and Canada:
Amount of Purchase |
Estimated Shipping & Handling |
Up to $50.00 |
$10.99 |
50.01 to 100.00 |
$12.99 |
100.01 to 150.00 |
$14.99 |
Over $150.00 |
10% of merchandise total |
Handling charge of $3 is included in the above estimates. Most orders can be shipped in one box. If your order requires more than one box, a $5.00 fee for each additional box will be charged.
Shipping: Other than USA and Canada:
We ship international orders via Federal Express, UPS or Postal. Actual shipping charges plus a processing charge apply.
Expidited Shipping
At your request, orders may be shipped UPS Overnight, Second Day or Third Day (additional charges apply). Products marked with ORM-D or HL symbols cannot be shipped by UPS Overnight, Second Day or Third Day.
In accordance with federal laws, certain materials (ORM-D) must be shipped by ground. Most finishes and cements fall under these guidelines. Such products are generally listed in this web site as ORM-D products. Please allow at least 5 days for these items.
Satisfaction Guaranteed Tandy Leather Factory has a long history of
delivering quality products to our customers. We are confident that you’ll be
satisfied with your purchase from Tandy Leather Factory. However, if you are
not satisfied for any reason, return it and we will gladly replace the
product or return your money. Your satisfaction is guaranteed. |
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What happens if I’m not happy with my purchase?
To provide the quickest, most accurate service, all orders placed at tandyleatherfactory.com are filled and shipped by experienced personnel at one of our store locations. If for any reason you are not completely satisfied, we will arrange for an exchange or we will credit your credit card account. Please contact the store that processed your order. Your invoice will contain contact information.
Tandy Leather Factory Home Office
Tandy Leather Factory values customer comments about
our products and service. If you would like to contact our home office, please:
Call: 800-433-3201 Ext. 1317
Fax: 817-496-9806
Email: tand-e-mail@tandyleather.com
Mail: Tandy Leather Factory
Dana Jones, Marketing Manager
PO Box 791, Ft. Worth, TX, 76101
I have some questions about a project I’m working on. Is there anyone that can help me?
You can call the Tandy Leather Factory store nearest you. The store manager or sales associate will work with you, one on one, to ensure that you have the confidence to complete your leathercraft project.
How do I purchase leather?
The most economical way to buy leather is to purchase it exactly as it comes from the tannery. In this form, the leather is usually priced by the square foot and sold as a complete hide. Leather comes from the tanneries in various shapes and sizes depending on its intended use and the animal from which it came. Large animal hides are usually cut into smaller sections (sides, shoulders, bellies. etc.) at the tannery. The skins of smaller animals, calves, goats, pigs, and reptiles are sold in their original shape. For more info, read our Leather Pricing page.
How do I dye my auto and home upholstery?
The dyes, antique stains, and finishes we sell are not intended for staining, dyeing or the refinishing of leather automobile interiors, leather furniture, leather garments, or any other finished leather articles. They are strictly designed to use on vegetable tanned tooling leather. Please consult your local upholsterer or the business in which you purchased the item in question.
What kind of leather should I use for my leathercraft project?
Generally speaking, soft pliable projects will be constructed with a type of chrome tanned garment leather. Any project that will have tooling and design work on it will need to be constructed with vegetable tanned tooling leather. For additional assistance please contact the Tandy Leather Factory store nearest you.
What is meant when leather is referred to in "ounces"?
Leather thickness is usually measured in terms of
ounces. One ounce equals 1/64" in thickness. Thus, a weight of 7 to 8 oz.
means the leather is 7/64" to 8/64" in thickness, or approximately
1/8" thick. The thickness of leather varies to some extent throughout the
hide. This is why leathers are usually shown with a range of thickness such as
4 to 5 oz., or 6 to 7 oz. As a comparison, a quarter (coin) is equal to a 4 oz.
thickness.
What can I use to clean and condition my leather goods?
When choosing leather-care products, it is important to know whether the product is a cleaner or a conditioner. Leather cleaners contain ingredients that lift and remove dirt without driving it into the leather fibers. By contrast, leather conditioners contain ingredients that penetrate between leather fibers to lubricate them and keep them supple. Many new leathers have a naked or suede finish, which may absorb the cleaner or conditioner differently than leather with a normal, smooth finish. Note: Cleaners and conditioners are not intended for use on leathers with a suede or nubuck finish. Always test cleaners and conditioners on a small, inconspicuous area of your project.
What length rivet should I use on my project?
Rapid rivets work best when the stud protrudes from the pieces being riveted by less than 1/8". If the stud sticks out more than 1/8" it tends to bend when you set it and usually does not hold securely.
How can I keep my tooling leather from stretching or shrinking?
In order to reduce stretching/shrinking while working with your leather, try rubber cementing it onto a piece of hard cardboard. After you have completed your carving, peel the cardboard from the leather, not the leather from the cardboard.
How can I prevent dark marks from appearing on my tooling project?
Try using a plastic or ceramic bowl to hold your water instead of a metal one. Metal bowls can introduce impurities that may cause the water to create dark stains on your leather.
I have stamped and finished a belt. I would like to round the edges. How can this be accomplished?
When finishing the edge of a belt, first remove the sharp corner with an edge beveler. Then, apply gum tragacanth and rub briskly with a circle edge slicker. This will give you a round, finished edge.
Can I use an adhesive to glue leather together?
Yes, we suggest that you use a rubber cement when a temporary bond in needed. If you are looking for a more permanent bond, a contact type or non-toxic flexible cement is your best choice.
What is the difference between a dye and a stain?
Generally, a penetrating dye is used for the overall coverage of a project, while an antique stain is used to highlight a stamped or tooled project.
